-----> Please DO NOT CANCEL your plan until porting is completed <-----
Note: If your SIM card arrived before March and you are porting from AT&T, Consumer Cellular, Straight Talk, PureTalk USA, TracFone, Patriot Mobile, H2O Wireless, or Red Pocket, please click HERE to learn more about the additional required steps.
To ensure a smooth number transfer, please contact your carrier's Port Department and confirm the following details.
- Account Holder's Full Name: Confirm the exact name listed on the account.
- Account Holder's Main Address: Verify the primary address on file with the carrier.
- Porting ZIP Code: Also referred to as the ZIP code required for porting out.
- Porting Account Number: Ensure the correct account number is provided.
- Valid Port-Out Transfer PIN: Request the current and active PIN for porting.
- Disable Port Protection: Make sure port protection(number lock) is fully disabled for your phone number. (Note: Sometimes agents will say it's off, but we recommend logging into your account online to confirm and having the agent double confirm it's off, to avoid delays.)
🔹 Important Note: If there are multiple lines on the account, confirm that your phone number is not the primary number.
Once you’ve gathered and confirmed this information, continue following the steps below:
-
Head over to the Service dashboard and click on "Register"
-
Enter an email address in the field and click Continue
(NOTE: This is the email address you will use to access your Techless Service account going forward)
-
Find the email that was just sent to your inbox and copy the 6-digit security code. Then come back over to the signup page and paste/enter the code.
(NOTE: If the code does not show up in your inbox after 5 minutes, click "Resend Code")
-
Click on "Activate SIM Card"
-
Enter your 20-digit Techless ICCID (SIM card) number. This 20-digit number is located beneath the barcode on the card your SIM was attached to, and it is also printed on the SIM card itself
(NOTE: Scanning barcode may not work, please only use the included Techless SIM card)
-
Tap Check Compatibility
- You will need to enter your device IMEI number found on the tube label or under About Phone in System Settings.
-
Choose the Service Plan you would like to start with by clicking on the plan
(NOTE: Remember, you can always change your plan later on)
-
Review your plan details and then click "Select Plan"
(NOTE: If you want to change your plan, simply click the back arrow in the top left)
-
Enter your preferred payment method for your monthly service payments.
(NOTE: You can change your payment method at any time)
-
Select "No, transfer my existing number"
-
Enter your current active phone number and select your carrier from the list, then click "Save and Continue"
NOTE 1: If you are on a family plan and want to port out the primary number, make sure to designate another number on the account as the primary number first. Failing to do so may result in the cancellation of all lines on the account. Additionally, any special promotions you are on could trigger an early termination fee (ETF), which would be due immediately.
Note 2: If you do not see your carrier in the drop-down list, select the major network that your carrier uses. EX: Light Service = AT&T
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Your Number is not able to be ported:
There are times when some will encounter the following message when attempting to port their phone number:
This message is typically encountered when your phone number can not be transferred to our service. This is a block by your current carrier, and we're relaying their message to you.To confirm this is the issue:
You can confirm that this is the issue by checking the phone number on AT&T's site here, or on T-Mobile's site here.
• If the same is reflected there (that the phone number is unable to be ported), then we will not be able to bypass this message, as this is being blocked by the carrier.
• If the number is showing as eligible to port, please reach out to us.
To get more details on the issue:
- You can contact AT&T or T-Mobile to ask (whichever is relevant).
- Please note that there have been instances where the carrier will relay that there is not an issue with the phone number being ported in.
• To help prevent this confusion, you will want to specify to the carrier that you are seeing that your number isn't eligible to port via the carrier's number port eligibility checker.
- Check the box to agree to the terms of service and privacy policy, then click "Pay Now."
-
Your order is now being processed - in the next few minutes, your purchase receipt will be sent to your inbox.
(Note: Please do not cancel your existing carrier plan or new subscription before the transfer is complete and your subscription is active. If you cancel prematurely, you could permanently lose your phone number with no way of recovering it.)
- Enter your account number and transfer your PIN from your current carrier. Steps on how to find this information will appear at the bottom of the screen and should correspond with your carrier.
Note: If your SIM card arrived before March and you are porting from AT&T, Consumer Cellular, H2O Wireless, PureTalk USA, Patriot Mobile, or Red Pocket, please click HERE to learn more about the additional required steps. -
Enter your current carrier account holder details.
Note 1: Please make sure to enter the correct information before pressing Continue! If correct and your previous carrier responds promptly, this process should take between 15 to 45 minutes. However, if any information is incorrect, the process becomes manual and can take 1 to 3 days.
Note 2: If your SIM card arrived before March and you are porting from an AT&T plan, it could take 4-6 business days–make sure you read this page.
-
Enter the exact address that is on file with your current carrier, then click Save.
- -----> GREAT JOB! <-----
You should now be seeing something like the image below.
Your number port request is in progress and you'll be notified by email when it is complete. If something goes wrong, we will contact you.
NOTE: This process usually takes 10-45 minutes unless there is an issue with the information that was submitted. If your SIM card arrived before March and you are porting in from another AT&T plan, this process can take 4-6 business days to complete–so make sure you read this page.
- If you have another device that requires service and you wish to align your billing dates, proceed by selecting "Add a Plan."
- Once you have received your confirmation email, go ahead and power on your device by holding the small power button on the right side until the screen powers on.
- Follow the steps below to complete the device setup.
🎉 You're Almost There!
Now that you’ve activated your Wisephone service plan, let’s get everything set up just right.
🧩 Step 1: Pop in Your SIM Card
Using the SIM ejection tool, take the physical Wisephone SIM card from your kit and insert (Learn more) it into your Wisephone II. Since your device is already on, you should give it a fresh reboot by holding down the side power button and tapping restart twice.
📶 If your service isn’t working after powering on or restarting, no stress! Just follow the steps HERE to fix the connection.
📲 Step 2: Setup Portal Account
This next process requires a Wi-Fi connection on your Wisephone II.
1. Connect your device to WiFi.
(💡 Tip: Swipe down with two fingers from the top left and long press on the Wi-FI icon to select and set up your network.)
2. Open Settings from your Wisephone home screen and select Wisephone Portal
3. Select "Sign Up"
4. The Account Owner should be the one who will be managing the user's device
(You'll have the ability to toggle features on/off)
5. Select "Get Started" to attach your Wisephone device
6. Enter the IMEI and phone numbers, and name
(IMEI slot 1 is on the tube that Wisephone came in or a small sticker on the back of the phone)
7. Select Done
8. You should now have access to toggle On/Off Features
9. When finished, you will need to select "Complete Setup"
10. Done!
📞 Step 3: Setup Voicemail
Setting up your new voicemail inbox is a breeze! Just tap HERE to discover how to easily access your voicemail inbox and get started.
🔧 Extra Tips:
💬 Fix Your Text Messages:
• Switching from an iPhone? You’ll need to do something special so your messages work right. Tap HERE.
• Switching from another Android and using Samsung Messages instead of Google Messages? Tap HERE to make sure your texts play nice.
🔄 Need to Change Your Plan?
No problem! Just go HERE and sign in if you want to manage or cancel your plan.
Just a quick note: while we utilize AT&T’s towers to deliver service, AT&T isn’t involved with your new Wisephone plan. This means their customer support won’t be able to help with any Wisephone Service questions.
~ Reach out to our Customer Support Team with any questions. ~