Please Note: Transfers from Straight Talk, TracFone, and PureTalk are currently taking longer than anticipated due to issues with ZIP codes. We are actively working to improve our response times and resolution processes to better serve our customers. Thank you for your patience!
Just a quick note: while we utilize AT&T’s towers to deliver service, AT&T isn’t involved with managing your new Techless plan. This means their customer support won’t be able to help with any Service questions.
This process is only for customers who received their SIM card after October 21st, 2024.
Transfer PIN:
To get your AT&T transfer PIN by dialing *PORT (*7678), follow these steps:
- Open the phone app on your AT&T mobile device
- Dial *PORT (*7678) and press call
- Verify your AT&T account by entering your four-digit account PIN
- Press 1 on the keypad to request a new transfer PIN
- Wait for a text message with your temporary six-digit transfer PIN
Important Notes:
- The transfer PIN is valid for only 4 days
- If the PIN expires, you'll need to generate a new one
Alternative methods to get your transfer PIN include:
- Using the myAT&T app
- Visiting att.com
- Calling AT&T customer service at 1-800-331-0500
With the myAT&T app
- Sign in to the myAT&T app.
- Choose More and then Manage profile.
- Select People & Permissions.
- Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.
NOTE: If you don’t see People & Permissions, you may have to sign in to myAT&T from a browser.
Online with myAT&T
- Go to People & permissions in your myAT&T profile.
- Select Wireless.
- Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.
NOTE: AT&T employees can’t generate a Number Transfer PIN on your behalf.
Steps to transfer from AT&T (See visuals below)
You will need to send an email to AT&T at g44103@att.com using the template below. If you're porting from a postpaid AT&T plan, our activation flow will include an option to send an email with the provided template. This will request that AT&T notates your account, making your phone number eligible for transfer to Techless:
EMAIL TEMPLATE:
Subject:
TOBR Request for Mobile # [insert your 10-digit phone number here]
Body:
AT&T,
Please notate my account with authorization to transfer my mobile number to ATT Solution Provider Helix Wireless.
[Insert full name]
[Insert AT&T Billing Account Number]
[Insert address on file]
[Insert your phone number]
Thank you,
[NAME]
AT&T will send you an email confirming your account has been notated. Once you receive that email confirmation from AT&T, then please tap on Confirm as seen below. You can also revisit this confirmation step at any time by logging into your Techless dashboard and clicking "Complete Number Porting Process."
AT&T Porting flow:
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Note: You will be notified once the transfer is complete. Your old AT&T SIM card will remain active in the meantime. If anything comes up during this process, we will contact you.
AT&T MVNOs Porting flow:
(Patriot, Cricket, PureTalk, Consumer Cellular, Boost, Red Pocket)
Once you have submitted payment, the next step asks you to contact your carrier to initiate a BAN transfer to ATT Solution Provider Helix Wireless.
If they provide you with a PIN, please send that to our support team and then confirm that you have received approval from your carrier.
If you lose this process, simply log back into your dashboard HERE to continue where you left off.
~ Reach out to our Customer Support Team with any questions about this process. ~