Just a quick note: while we utilize AT&T’s towers to deliver our service, AT&T isn’t involved with your new Techless plan. This means their customer support won’t be able to help with any Techless Service questions.
This process is only for customers who received their SIM card after October 21st, 2024.
Porting Steps from AT&T (See visuals below)
The first step is to send an email to AT&T at g44103@att.com using the template below. If you're porting from postpaid AT&T, our set up flow will include an option to send an email with the provided template. This will request that AT&T notates your account, making your phone number eligible for transfer to Techless:
EMAIL TEMPLATE:
Subject:
TOBR Request for Mobile # [insert your 10-digit phone number here]
Body:
AT&T,
Please notate my account with authorization to transfer my mobile number to ATT Solution Provider Helix Wireless.
[Insert full name]
[Insert AT&T Billing Account Number]
[Insert address on file]
[Insert your phone number]
Thank you,
[NAME]
AT&T will send you an email confirming your account has been notated. Once you receive that email confirmation from AT&T, then please tap on Confirm as seen below. You can also revisit this confirmation step at any time by logging into your Techless dashboard and clicking "Complete Number Porting Process."
AT&T Porting flow:
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Note: You will be notified once the port is complete. Your AT&T SIM card will remain active in the meantime.
AT&T MVNOs Porting flow:
~ Reach out to our Customer Support Team with any questions about this process. ~