If you're ready to select your Wisephone Service Plan and get a new phone number, simply follow the steps below:
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Head over to the Service dashboard and click on "Register"
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Enter your email address in the field and click Continue
(NOTE: This is the email address you will use to access your Wisephone Service account going forward)
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Find the email that was just sent to your inbox and copy the 6-digit security code. Then come back over to the signup page and paste/enter the code.
(NOTE: If the code does not show up in your inbox after 5 minutes, click "Resend Code")
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Click on "Connect SIM Card"
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Enter your 20-digit ICCID (SIM card) number. This 20-digit number is located beneath the barcode on the card your SIM was attached to, and it is also printed on the SIM card itself
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Choose the Service Plan you would like to start with by clicking on the plan
(NOTE: Remember, you can always change your plan later on)
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Review your plan details and then click "Select Plan"
(NOTE: If you want to change your plan, simply click the back arrow in the top left)
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Enter your preferred payment method for your monthly service payments.
(NOTE: You can change your payment method at any time)
- Select "Yes, create a new number"
- Review your plan, account & payment details.
- Check the box to agree to the terms of service and privacy policy, then click "Pay Now."
- Your order is now being processed and activation may take up to one hour to complete.
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In the next few minutes, expect two emails. The first will confirm your service activation and include your new phone number for reference. The second email will contain your purchase receipt.
You can also copy your new phone number by clicking "Copy"
- If you have another device that requires service and you wish to align your billing dates, proceed to "Manage Plans" and then select "Add a Plan."
- Once you have received your confirmation email, go ahead and power on your device by holding the small power button on the right side until the screen powers on.
- Follow the steps below to complete the device setup.
🎉 You're Almost There!
Now that you’ve activated your Wisephone service plan, let’s get everything set up just right.
🧩 Step 1: Pop in Your SIM Card
Using the SIM ejection tool, take the physical Wisephone SIM card from your kit and insert it into your Wisephone II. Since your device is already on, you should give it a fresh reboot by holding down the side power button and tapping restart twice.
📶 If your service isn’t working after powering on or restarting, no stress! Just follow the steps HERE to fix the connection.
📲 Step 2: Setup Portal Account
This next process requires a Wi-Fi connection on your Wisephone II.
1. Connect your device to WiFi.
(💡 Tip: Swipe down with two fingers from the top left and long press on the Wi-FI icon to select and set up your network.)
2. Open Settings from your Wisephone home screen and select Wisephone Portal
3. Select "Sign Up"
4. The Account Owner should be the one who will be managing the user's device
(You'll have the ability to toggle features on/off)
5. Select "Get Started" to attach your Wisephone device
6. Enter the IMEI and phone numbers, and name
(IMEI slot 1 is on the tube that Wisephone came in or a small sticker on the back of the phone)
7. Select Done
8. You should now have access to toggle On/Off Features
9. When finished, you will need to select "Complete Setup"
10. Done!
📞 Step 3: Setup Voicemail
Setting up your new voicemail inbox is a breeze! Just tap HERE to discover how to easily access your voicemail inbox and get started.
🔧 Extra Tips:
💬 Fix Your Text Messages:
• Switching from an iPhone? You’ll need to do something special so your messages work right. Tap HERE.
• Switching from another Android and using Samsung Messages instead of Google Messages? Tap HERE to make sure your texts play nice.
🔄 Need to Change Your Plan?
No problem! Just go HERE and sign in if you want to manage or cancel your plan.
~ Reach out to our Customer Support Team with any questions. ~