Whether you're having trouble with making outgoing calls or receiving text messages, the first step is to make sure your SIM card is properly inserted with the shiny chip side facing up. (Learn more)
The second step involves resetting the network. In the GIF below, we’ll walk you through the quick and easy process of resetting your network settings and ensuring your APN is properly selected.
Steps performed in GIF:
- Settings
- Open System Settings
- General Management
- Reset
- Reset mobile network settings
- Reset Settings
- Reset (Look for the confirmation message just above the button once pressed)
- Back out to the main System Settings menu
- Connections
- Mobile Networks
- Access Point Names
- Tap the bubble if it's not selected (filled in with color)
- Press and hold your side power button to perform a Restart
- Done~!
~ Reach out to our Customer Support Team with any questions about this process. ~