Our Wisephone FAQ section answers the most common questions customers ask about our products and policies. Browse the topics below to quickly find the information you need, or contact us if you don’t see your question here.
What is a Wisephone?
By prioritizing what truly matters, Wisephone helps you savor quality moments with family and friends, fostering deeper real-life connections. Think of it as your ally in battling tech overload and reclaiming your time, empowering you to stay connected without being constantly pulled into the digital world.
Built on the belief that technology should serve us—not control us—Wisephone combines smart technology with user-friendly design to encourage a healthier digital lifestyle. Are you ready to dive into this transformative experience?
Why is Wisephone called a "Healthy Smartphone"?
- Simple and Minimalistic: It offers a clean interface focused on essentials, free from unnecessary clutter.
- Intentional Technology Use: Designed to support a balanced lifestyle, it ensures technology serves your needs rather than consuming your time.
- Essential Tools Only: Includes only the necessary toolset and apps, avoiding features meant to keep users endlessly engaged.
- Ethical Design: Free of manipulative design practices ("dark patterns") that encourage unwanted behaviors. Note: Dark patterns are deceptive design techniques used in user interfaces to manipulate users into taking actions they may not have intended, often benefiting the business at the user's expense. These manipulative practices exploit psychological vulnerabilities and cognitive biases to steer users towards decisions that serve the interests of the designer, rather than the user.
- Wellness-Oriented: Promotes healthy habits like better sleep, improved productivity, and overall well-being
Why should I buy a Wisephone?
Choosing a Wisephone is like embracing clarity and simplicity in a world full of distractions!
🌿 Here are some key reasons to make the switch:
- Distraction-Free Life: With no social media, games, or web browsing, the Wisephone helps you focus on what truly matters—whether it’s your faith, family time, meaningful conversations, or simply being present.
- Intentional Technology: It lets you use technology in a purposeful way, encouraging real-life connections instead of getting lost in digital noise. No more endless scrolling—just enjoy the moment.
- Safe for the Whole Family: With robust privacy features and no access to explicit content, the Wisephone is an ideal choice for everyone in the family, providing a secure digital experience for all ages—whether for kids or adults.
- Essential Communication Only: Stay connected with essential tools like calling and texting, without the constant lure of distracting apps. Keep your communication simple and meaningful. Approved third-party communication apps are available with the Tool Drawer experience.
- Mental Well-Being: The Wisephone helps reduce the anxiety often caused by smartphones, allowing you to enjoy your day without the pressure of constant notifications. Bye-bye email...
If you’re looking to create a healthier relationship with technology and bring more intentionality into your life, the Wisephone is the answer. Ready to redefine your tech experience?
How is Wisephone more distraction-free than a regular phone?
Wisephone leads the way in distraction-free living! 🎖️ Here's why it's a cut above a regular smartphone:
- No Social Media: Wisephone keeps you away from the endless scrolling of social media feeds, reducing the urge to get lost in likes, comments, and distractions.
- No Games: Without games to tempt you, you can skip the guilty pleasure of wasting hours tapping away. Who needs Candy Crush when you can tackle your to-do list instead?
- No Web Browsing: With no web browser, there’s no accidental deep dive into endless rabbit holes. Say goodbye to those wasted moments spent chasing links!
- Essential Toolset & Expanded Experience: Wisephone offers a thoughtfully curated set of essential tools that keep you focused on what matters—like calls, texts, and photos. For those who want more, the expanded experience includes a curated selection of trusted third-party apps, giving you access to the tools you need without the distractions.
- Focused Design: Its minimalist interface helps create a calm experience, keeping you free from overwhelming notifications and distractions. It’s like a breath of fresh air for your mind!
With Wisephone, you’re not just swapping devices—you’re adopting a lifestyle that prioritizes meaningful connections and intentional living. Ready to say goodbye to digital distractions and enjoy life more fully?
What is a WiseOS subscription?
A WiseOS subscription is the foundation of your Wisephone experience. It provides ongoing software updates, strong security, and thoughtful improvements that keep your device simple, safe, and reliable. Behind the scenes, we maintain and refine the systems that protect your phone–which is why a subscription is needed.
Unlike traditional smartphones, this isn’t just about giving you a set of tools. Your subscription powers the entire protected environment that makes Wisephone different: no ads, no tracking, no endless distractions, and access to a carefully approved selection of healthy third-party apps. The Essential Toolset and optional Tool Drawer both run on top of our advanced safety framework.
Essential Tools included:
- Calculator
- Calendar
- Camera
- Clock (Alarms, Timer, Stopwatch)
- Flashlight
- Maps
- Messages
- Music Player (file-based)
- Notes
- Phone
- Photo Gallery
- Two-Factor Auth
- Voice Recorder
Subscription Options
Wisephone offers two simple ways to stay connected:
- WiseOS subscription with your own carrier (BYOC)
-
WiseOS subscription with Techless carrier service
- Choose from three data options, starting at 1GB for $24.99/mo
Both options include:
- All Essential Tools
- Access to the Wisephone Portal for device management
- Tool Drawer with approved apps like Uber, Signal, Spotify, and more
Tool Drawer
Access our curated list of approved third-party apps–healthy, vetted, and aligned with our mission of intentional tech use. Browse the current list HERE.
At its core, WiseOS is all about protecting your attention, safeguarding your data, and offering a phone experience built for real life–not screen life.
What is the return policy for Wisephone?
Wisephone comes with a 14-day satisfaction guarantee.
- If you’re not satisfied, you may return the device within 14 days of receiving your device for a refund, provided it is in pristine condition.
- Review our full Return Policy HERE.
What is the Wisephone Tool Drawer? What apps can I get?
The Wisephone Tool Drawer is your go-to space for carefully selected, practical third-party apps—all designed to enhance your life while keeping distractions at bay!
🔧✨ Here’s how it works:
- Purpose: The Tool Drawer gives you access to a curated selection of vetted third-party apps, focusing on functionality and avoiding the usual distractions like social media and games.
- Apps Available: With an active Wisephone II subscription, you can use apps such as Waze for navigation, Cash App for payments, Uber for rides, and many more essential tools. 🧰 View List.
- Cost: Access to the Tool Drawer is included with all Wisephone II subscriptions. This subscription ensures you have the tools you need while maintaining a distraction-free experience.
With the Wisephone Tool Drawer, you get the tools you need without the digital clutter.
Ready to embrace a more intentional way of living?
Does Wisephone II have email or web browsing apps?
Is it possible to send pictures, videos, or group messages on Wisephone II?
Yes, you can! For the best messaging experience, we recommend using Google Messages with RCS enabled. If you’re sending media files and want to preserve their original quality, we suggest using Signal or WhatsApp while connected to Wi-Fi.
Note: Sometimes systems do not play nice with each other.
Can I text iPhones from Wisephone II?
Yes! Google Messages should be your default messaging tool which will help your phone utilize RCS messaging, enhancing the quality of texts and delivery reliability. If you have trouble, review our help article here.
Does the Wisephone II support Bluetooth connectivity?
Is the Wisephone II custom hardware or something else?
Wisephone utilizes Samsung hardware with our WiseOS software and configurations.
Initially, the Wisephone II was intended to be a custom hardware device. However, we quickly discovered that hardware development is—well, hard.
We at Techless are a software company.
Entering the hardware manufacturing space became challenging due to communication hardships, negotiations with intermediaries, and supply chain disruptions.
Since we are a software company, what if we just focused on the software side of things? What if we linked arms with a hardware company that creates some of the highest quality mobile devices on the market?
That hardware company is Samsung.
We looked closely at the specs for the Wisephone II and found an outstanding device that matches and exceeds our specs. With the quality and power of Samsung’s hardware and security, we could spend time doing what we do best: focusing on software and people.
Please be aware that although we utilize Samsung’s hardware, Samsung is not involved with your account management. Therefore, their customer support will not be able to assist with any Wisephone II inquiries.
Is the Wisephone II waterproof?
Can WiseOS be removed from Wisephone?
No. WiseOS is part of Wisephone, and it can not be removed.
Please be aware that although we utilize Samsung’s hardware, Samsung is not involved with your account management. Therefore, their customer support will not be able to assist with any Wisephone II inquiries.
What does it mean that your organization/administration controls my phone and has access to all its data, including the ability to delete, update, or restart it at will?
When we say a phone is under our administration, it means we've implemented Samsung Knox technology to enhance the security and manageability of the device. This allows us to:
- Ensure your device remains protected against the latest security threats
- Simplify device setup and management
- Provide seamless updates and support
Our access to data on your device is strictly limited and carefully controlled:
- We prioritize your privacy and only access necessary system information to help you debug and solve any phone issues
- Personal data such as photos, messages, and browsing history remain private
- Our systems are designed to respect your personal space while maintaining device security
To keep your device secure and up-to-date, we can:
- Push critical security updates
- Remotely troubleshoot issues
- Assist with device recovery if lost or stolen
At Techless, we believe in:
- Transparency about our device management practices
- Balancing security with user privacy
- Providing peace of mind through responsible device administration
We're here to ensure your mobile experience is safe, secure, and hassle-free. If you have any specific concerns or questions about how we manage your device, our customer support team is always ready to assist you.
How can I trust that Wisephone is secure?
Privacy First: Your data is not going to be sold, and there is a commitment to safeguard your personal information. With Wisephone, your data is always yours—no hidden agendas. (Unless you choose to agree to third-party terms)
Locked-Down Experience: Powered by WiseOS, a locked-down version of Android, Wisephone has far fewer vulnerabilities than typical smartphones, keeping unwanted intrusions at bay. Its minimalist approach means less risk of security breaches.
Android Security + MDM Security: Wisephone benefits from default Android security, with an added layer of MDM security. A robust mobile device management system that helps maintain a secure environment and ensures timely software updates. Plus, there’s no ability to side-load apps, preventing unauthorized or potentially harmful installations.
No Access to Explicit Content: Designed with families in mind, Wisephone blocks explicit content and helps protect everyone—kids and adults alike—from inappropriate material.
Software Updates: Continuous updates are released to improve security, fix bugs, and stay ahead of new threats, ensuring your phone remains secure and functional over time.
Accountability Tools: For added peace of mind, Wisephone plans to offer a separate “account owner” feature, promoting transparency and helping you stay in control.
Wisephone is your trusted companion in a secure, intentional digital space, letting you focus on what truly matters—without the distractions. Plus, with all third-party apps in the Tool Drawer carefully vetted for safety, you can use your phone with confidence.
What if I stop using my Wisephone?
Onboarding setup sequence for Wisephone II
My device is acting sluggish, help!
What device tutorials are available to help me use my Wisephone?
> Samsung Galaxy A15 5G User Guide
> Samsung Galaxy A16 5G User Guide
How do I re-order my home screen tools?
Does the Wisephone II have a management Portal?
What is the One UI update and can I trust it?
Yes, you can trust it. This is an update from Samsung OneUI and is part of the overall system. It joins our software to ensure your device stays safe, secure, and up to date. It is trusted and recommended that you perform the update. We are working on communicating this with all Wisephone II users and appreciate your understanding.
If you experience any issues after an update, please alert our team right away with as many details as possible so we can investigate further.
How can I import my contacts, messages, and/or photos?
How do I access voicemail?
How do I add a lock screen password?
How do I reset WiseOS to restore default home apps?
How do I request an app for the Wisephone II?
Simply open Settings and select “Request a Tool.”
When will my app/tool submission be reviewed?
We've temporarily paused the third-party app vetting process. The submission form under Settings will remain active while we make improvements. We appreciate your patience and will share updates when we resume.
What third-party apps are available on the Wisephone II?
The most up-to-date list can be found HERE.
Where are my base tools: calculator, notes, calendar, maps, etc.?
To enjoy the complete WiseOS experience with all its tools and features, you’ll need an active subscription.
Sign in or sign up for a portal account, connect your device, and activate your subscription to get started.
Where’s my Google apps? Maps? Photos? Drive?
Toggle features (Google apps package) in your Portal account at portal.wisephone.com by signing in and selecting your device.
How can I download/update apps only over WiFi versus cellular data?
For those on a low data plan, downloading tools over time can cause your cellular data to tank.
- From the WiseOS Home Screen, tap “Settings”
- Tap “Open Tool Drawer”
- In the top right corner is a grey circle, tap it. Then, click “Settings” in the menu popup.
- Tap to expand “Network preferences”
- App download preference → “Over Wi-Fi only”
Auto-update apps is allowed via Wi-Fi only.
Does Wisephone II support Spotify?
We currently support Spotify on the Wisephone II for those who opt into using the Tool Drawer.
Spotify does not come pre-installed. You will need to download it from the Tool Drawer.
This is a customized experience where thumbnail icons are hidden and video podcasts are disabled. We recommend using Pocket Casts if you’re looking for a dedicated podcast player.
Does Wisephone II support Android Auto?
Currently, Android Auto isn’t available on the Wisephone II. One of the primary considerations is that Android Auto relies heavily on Google Assistant, which doesn’t currently align with our overall approach and goals. There may also be additional technical requirements, such as a possible dependency on Chrome, that we still need to look into.
We recognize that this feature matters to many users, and our team aims to explore the best methods to offer a smooth and secure experience in the future. Although it is not an immediate focus, we are open to finding solutions later on and thank you for your patience as we strive to make the best decision for all.
What is the selection criteria for the Tool Drawer?
The selection criteria for apps available on the Wisephone II follow the following criteria, as well as the Healthy Tech Index Guidelines.
Tool Drawer Criteria
The Wisephone II focuses on promoting healthy apps that solve a fundamental need. The app should address a basic need or solve a common problem for the user and help them meet that need.
Wisephone is free from:
- Internet Browser or Search Engines (i.e. Chrome, Perplexity, Google App, ChatGPT, etc.)
- Social Media
- Games
- Shopping
- Video Streaming
- Apps with explicit content
- Solo Media (These are apps that monetize your attention and are known to isolate users.)
Healthy Tech Index Guidelines
- Does this app compete with or try to set the user’s core values and priorities?
- Does this app encourage an unhealthy focus on success, appearance, or materialism?
- Does this app promote content that encourages disrespect or trivializes important societal beliefs or principles?
- Does this app hinder the user’s ability to rest and maintain a healthy digital-life balance?
- Does this app encourage disrespect for family relationships and societal structures?
- Does this app glorify violence, hatred, or harm to others?
- Does this app expose the user to inappropriate content or tempt them towards harmful behavior?
- Does this app encourage dishonesty, cheating, or unethical practices?
- Does this app encourage spreading misinformation or engaging in harmful gossip?
- Does this app foster envy or dissatisfaction with the user’s life?
~ Reach out to our Customer Support Team with any questions. ~