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Import Contacts and Photos

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Note: If you want to import your contacts using Google, follow our steps HERE. 

 

How to Transfer Data to a Wisephone Using Samsung Smart Switch

Samsung Smart Switch is a versatile tool that simplifies transferring data such as contacts, photos, messages, apps, and more to a Wisephone from either an Android or iOS device. This guide provides step-by-step instructions for transferring data from Android to Android and iOS to Android using various methods: USB cable, Wi-Fi wirelessly, and iCloud (for iOS). You can transfer personal content like contacts, calendars, notes, call history, bookmarks, photos, videos (DRM-free), documents, voice memos, and settings such as Wi-Fi and alarms. Note that certain third-party apps, like Signal and WhatsApp, may prevent data transfer due to encryption. For more details, refer to our related help article HERE.

General Prerequisites

  • Compatible Devices: The source device (Android or iOS) must support Samsung Smart Switch. Most Android devices running Android 4.0 or later and iOS devices running iOS 5.0 or later are compatible.
  • Samsung Smart Switch App: Download and install the Samsung Smart Switch Mobile app from the Google Play Store (for Android/Wisephone(Tool Drawer)) or App Store (for iOS).
  • Charged Devices: Ensure both devices have at least 50% battery (80% for iOS transfers) or are connected to a charger.
  • Stable Wi-Fi: For wireless transfers, connect both devices to a stable Wi-Fi network. On Wisephone, swipe down with two fingers from the top left, long-press the Wi-Fi icon, and select your network.
  • Storage: Verify that the Wisephone has enough storage for the incoming data (check via My Files).
  • Backup: Back up your data on the source device to prevent data loss (use Google Drive/Samsung Cloud for Android or iCloud/iTunes for iOS).
  • App Updates: Ensure the Smart Switch app is updated to the latest version on both devices.

 

Transferring Data from iOS to Android (Wisephone)

Prerequisites (iOS to Android)

  • iOS Device Setup:
    • Update your iOS device to the latest iOS version (Settings > General > Software Update, if required).
    • Turn off iMessage (Settings > Messages > iMessage > Off) and FaceTime (Settings > FaceTime > Off).
    • Temporarily disable two-step verification on your Apple ID to avoid transfer issues.
  • iCloud Backup (for iCloud method): Ensure your iOS data is backed up to iCloud (Settings > [Your Name] > iCloud > iCloud Backup > Back Up Now).
  • Cable Requirements (for cable method): You’ll need a Lightning to USB-C cable or a USB-C to USB-C cable with a USB-OTG adapter.
  • Note: iTunes music and videos cannot be transferred via iCloud. Use a PC/Mac or cable method for these files.


Method 1: Transfer Data Using iCloud (Recommended)

This method transfers data from your iCloud backup to your Wisephone wirelessly.

  1. Prepare Your iOS Device:

    • On your iPhone/iPad, go to Settings > [Your Name] > iCloud.
    • Enable the data types you want to transfer (e.g., Contacts, Photos, Calendar).
    • Tap iCloud Backup > Back Up Now and wait for the backup to complete.

  2. Open Smart Switch on Wisephone:

    • Launch the Smart Switch app on your Wisephone.
    • If prompted, tap Agree to the terms of service and Allow for necessary permissions.

  3. Select iCloud Transfer:

    • Tap Receive Data on the Smart Switch home screen.
    • Choose iPhone/iPad.
    • Tap Get Data from iCloud Instead at the bottom of the screen.

  4. Sign in to iCloud:

    • Enter your Apple ID and password, then tap Sign in to iCloud.
    • If prompted on your iOS device, tap Allow to display a verification code.
    • Enter the verification code on your Wisephone and tap Connect.
    • Tap OK on your iOS device to clear the verification code popup.

  5. Select Data to Transfer:

    • Choose the data types to transfer (e.g., Contacts, Photos, Notes).
    • Tap Transfer to begin. Stay on this screen until complete.

  6. Complete the Transfer:

    • Wait for the transfer to finish (time depends on data size and internet speed).
    • Once complete, tap Done on the Wisephone.
    • Note: Avoid choosing swipe gestures at the end of the transfer, as they are incompatible with Wisephone II.
    • Verify that all selected data has transferred.

Note: Keep both devices connected to a stable Wi-Fi network and plugged into chargers for large data transfers.

Method 2: Transfer Data Wirelessly

This method transfers data directly from your iOS device to your Wisephone over Wi-Fi, without relying on iCloud.

  1. Prepare Both Devices:

    • Ensure both devices are connected to the same Wi-Fi network.
    • On your iOS device, disable Auto-Lock (Settings > Display & Brightness > Auto-Lock > Never) to prevent the screen from locking during transfer.

  2. Open Smart Switch on Wisephone:

    • Launch the Smart Switch app on your Wisephone.
    • Tap Agree and Allow for permissions if prompted.

  3. Initiate Wireless Transfer:

    • Tap Receive Data on the Smart Switch home screen.
    • Select iPhone/iPad.
    • Choose Connect Wirelessly to iPhone/iPad (avoid selecting iCloud).

  4. Connect the Devices:

    • On your iOS device, tap Allow if prompted to permit the connection.
    • Follow on-screen instructions on your Wisephone to establish a wireless connection.

  5. Select Data to Transfer:

    • On your Wisephone, choose the data types to transfer (e.g., Contacts, Messages, Photos).
    • Tap Transfer to start. Stay on this screen until complete.

  6. Complete the Transfer:

    • Keep both devices close and connected to Wi-Fi until the transfer is complete.
    • Once finished, tap Done on the Wisephone.
    • Note: Avoid choosing swipe gestures, as they are incompatible with Wisephone II.
    • Verify that all selected data has transferred.

Note: Wireless transfers may be slower than cable transfers.

Method 3: Transfer Data Using a Cable

This method uses a direct cable connection for faster and more comprehensive transfers, including messages and DRM-free music/videos.

  1. Gather Required Equipment:

    • You’ll need a Lightning to USB-C cable or a USB-C to USB-C cable with a USB-OTG adapter.
    • Ensure both devices are fully charged.

  2. Open Smart Switch on Wisephone:

    • Launch the Smart Switch app on your Wisephone.
    • Tap Agree and Allow for permissions if prompted.

  3. Connect the Devices:

    • Plug the Lightning cable into your iOS device and the USB-C end (or OTG adapter) into your Wisephone.
    • On your iOS device, tap Trust when prompted and enter your passcode if required.
    • On your Wisephone, tap Next to proceed.

  4. Select Data to Transfer:

    • On your Wisephone, select the data types to transfer (e.g., Contacts, Messages, Photos, Videos).
    • Tap Transfer to begin. Stay on this screen until complete.

  5. Complete the Transfer:

    • Keep the devices connected until the transfer is complete (time depends on data size).
    • When finished, tap Done on the Wisephone and Close on your iOS device.
    • Note: Avoid choosing swipe gestures, as they are incompatible with Wisephone II.
    • Verify that all selected data has transferred.

Note: Cable transfers are faster and support more data types but require compatible cables and adapters. If it doesn’t work, try another method.


Transferring Data from Android to Android

Prerequisites (Android to Android)

  • USB Cable and Connector: For USB transfers, you’ll need a USB-C cable and a USB OTG adapter (if not included with your device).
  • Device Compatibility: Both Android devices must run Android 4.0 or later.

Method 1: Transfer Data Using a USB Cable

Using a USB cable is typically faster and more reliable for large data transfers.

  1. Install Samsung Smart Switch:

    • Download and install the Samsung Smart Switch Mobile app from the Google Play Store on both the old and new Android devices.

  2. Connect the Devices:

    • Use a USB-C cable and a USB OTG adapter (if required) to connect the two devices.
    • Plug one end of the USB cable into the Wisephone and the other into the OTG adapter, then connect the adapter to the old device.

  3. Open Smart Switch on Both Devices:

    • Launch the Smart Switch app on both devices.
    • On the Wisephone, select Receive data.
    • On the old device, select Send data.

  4. Select USB Cable Option:

    • On the Wisephone, choose Cable as the transfer method.
    • The devices should detect each other automatically. If prompted, allow permissions for data access.

  5. Choose Data to Transfer:

    • On the Wisephone, select the data types to transfer (e.g., contacts, photos, apps, messages).
    • Review the estimated transfer time and tap Transfer. Stay on this screen until complete.

  6. Wait for the Transfer to Complete:

    • Keep the devices connected and avoid interruptions.
    • Once complete, tap Done on the Wisephone and disconnect the cable.

Method 2: Transfer Data Wirelessly Using Wi-Fi

Wireless transfer is convenient when a USB cable or OTG adapter is unavailable.

  1. Install Samsung Smart Switch:

    • Ensure the Samsung Smart Switch Mobile app is installed on both devices.

  2. Connect to Wi-Fi:

    • Connect both devices to the same Wi-Fi network for faster and more stable transfer.

  3. Open Smart Switch on Both Devices:

    • Launch the Smart Switch app on both devices.
    • On the Wisephone, select Receive data.
    • On the old device, select Send data.

  4. Select Wireless Option:

    • On the Wisephone, choose Wireless as the transfer method.
    • The Wisephone will create a temporary Wi-Fi connection or use the existing network to pair with the old device.

  5. Pair the Devices:

    • Follow on-screen instructions to pair the devices, which may involve selecting the old device from a list or scanning a QR code displayed on the Wisephone.

  6. Choose Data to Transfer:

    • On the Wisephone, select the data types to transfer (e.g., contacts, photos, messages).
    • Tap Transfer to begin. Stay on this screen until complete.

  7. Wait for the Transfer to Complete:

    • Keep both devices powered on and within Wi-Fi range.
    • Once complete, tap Done on the Wisephone.

 


Tips for a Successful Transfer

  • Backup First: Always back up your source device before transferring:
    • Android: Use Google Drive or Samsung Cloud.
    • iOS: Back up to iCloud or a PC/Mac using Smart Switch or iTunes/Finder.
  • Update Apps and Devices:
    • Ensure both devices and the Smart Switch app are updated for compatibility.
    • For iOS, check for updates in Settings > General > Software Update (if required).
  • Clear Storage: Confirm the Wisephone has sufficient storage for incoming data (check via My Files).
  • Avoid Interruptions: Do not use the devices for other tasks during the transfer to prevent disruptions.
  • Check Compatibility: Some data, like DRM-protected content or certain app data (e.g., Signal, WhatsApp), may not transfer due to restrictions.
  • App Transfers: Install third-party apps on the Wisephone before transferring to ensure app data compatibility.
  • Security: Your data is encrypted during transfer, and Samsung does not store your Apple ID or password.

Troubleshooting

  • Devices Not Connecting:
    • USB: Ensure cables and adapters are securely connected and functional. Try a different cable if needed.
    • Wi-Fi: Verify both devices are on the same Wi-Fi network. Restart the Smart Switch app or devices.
  • Transfer Interrupted:
    • Restart the Smart Switch app on both devices and retry.
    • Ensure devices remain powered, connected, and within Wi-Fi range (for wireless transfers).
  • Data Not Transferred:
    • Confirm the data type is supported by Smart Switch. Some app data may require manual reinstallation.
    • Check storage availability on the Wisephone.
  • iOS-Specific Issues:
    • Ensure iMessage and FaceTime are turned off and two-step verification is disabled.
    • Verify iCloud backup is complete and accessible.
  • General: If issues persist, restart both devices, update Smart Switch, and try an alternative transfer method.

For further assistance, contact Samsung Support or visit the Samsung Smart Switch Support Page.

By following these steps, you can seamlessly transfer your data to a Wisephone using Samsung Smart Switch, whether from an Android or iOS device. Choose the method that best suits your needs based on speed, data types, and available equipment.

 

 

Alternative:

 

If you have an older flip phone and need to transfer contacts but can not download apps, try one of the following options below: 

1. Transfer via Bluetooth (Most Common Method):

  • On your Wisephone, go to Settings > Open System Settings > Connections > Bluetooth and turn Bluetooth on.
  • On your flip phone, open the Contacts menu.
  • Look for an option like Settings or Options within Contacts, then find Export contacts or Send contacts.
  • Choose Bluetooth as the export method.
  • Select all contacts (if prompted).
  • Your flip phone will search for nearby Bluetooth devices. Select Galaxy A15 from the list.
  • Approve the pairing request on both phones.
  • Accept the incoming file on your Wisephone when prompted.
  • Once received, tap the notification on your Wisephone to import the contacts into your Contacts app.

 

2. Transfer via SIM Card (If Bluetooth is unavailable):

  • On your flip phone, go to Contacts > Options > Export to SIM card.
  • Remove the SIM card from your flip phone and insert it into your Wisephone.
  • On your Wisephone, open the Contacts app.
  • Tap the menu icon (three lines), then Manage contacts > Import or export contacts > Import > SIM card > Phone.
  • Select the contacts you want to import and tap Done.

 

3. Transfer via microSD Card (If your flip phone supports it):

  • On your flip phone, export contacts to the microSD card as a .vcf file.
  • Move the microSD card to your Wisephone SIM tray (bottom side -SIM2 slot).
  • Open the My Files app, locate the .vcf file, and tap it to import contacts into your Contacts app.

 

 

 

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