Only the contacts successfully saved under your Family Portal user will be available. If any are missing, you will need to enter them manually, as we cannot sync them to the Portal retroactively. Our team has created a workaround for the Family Portal exporting issue. Please go HERE and follow the instructions.
If your software has not been updated, you will be unable to export your media files. You need to have WiseOS version 2.2.11 or later. You can directly export photos and videos from your Wisephone to a Windows computer using a data transfer micro USB cable. A step-by-step guide can be found here. (Note: OS updates are no longer working for lower OS versions)
Send files over-the-air:
You should have a Tool in your drawer called "LocalSend". You'll need to download it on your computer as well and then open the tool on both devices. It should already be set to the "Receive" in the bottom left corner of your Wisephone.
Next, open the app on your MAC and select the "Send" option on the left-hand side. Open your Finder app and locate the .vcf file you want to transfer. Drag it over to the LocalSend App. Then, just click on the same name that's appearing on your Wisephone under Nearby devices to send, accept it on your Wisephone, and voilà! The transfer will be complete.
Now, go ahead and open your Contacts Tool on the Wisephone! Tap the three bars in the top left-hand corner and select Manage contacts. Choose Import contacts and then select Phone. Your file should appear. Visual walkthrough coming soon!
Windows USB Transfer:
If you don't want to use LocalSend, you can plug your device into your Computer using a data transfer USB cable. Find the A15 Folder under File Explorer and drag the .vcf file to the Download folder.
Now, go ahead and open your Contacts Tool on the Wisephone! Tap the three bars in the top left-hand corner and select Manage contacts. Choose Import contacts and then select Phone. Your file should appear. Visual walkthrough coming soon!
~ Reach out to our Customer Support Team with any questions about this process. ~