What is “Wisephone Service”?
Wisephone Service is our mobile carrier solution, functioning as an MVNO (mobile virtual network operator). Our mobile service leverages AT&T’s network infrastructure to ensure dependable service.
Please be aware that although we utilize AT&T’s towers for our mobile service, AT&T is not involved with your account management. Therefore, their customer support will not be able to assist with any Wisephone Service inquiries. Using Wisephone Service helps sustain our business.
What is a Wisephone Service Plan?
Learn more at our Wisephone Plans page.
How do I set up my new phone number and choose the Wisephone Service Plan?
How can I keep my existing phone number on the Wisephone Service Plan?
How do I update or change my Wisephone Service Plan?
Simply log into your Dashboard and follow the steps below:
- Click on "Subscription Details" under your plan
- Click "Subscription Settings" in the top right
- Click the "Change Plan" box
- Select the new plan you would like
- Click "Select Plan" at the bottom
- If payment details are the same, click "Schedule Payment" (or update your payment method if needed)
Your plan change should now be scheduled. Success!
How can I cancel my Wisephone Service Plan?
To cancel your plan, log in to your Dashboard and navigate to:
Subscription Details > Subscription Settings > Cancel Subscription > Confirm
If you plan to port your number to a different carrier, please ensure the porting process is complete before canceling your plan. Your phone configuration will return to basic if a new plan is not activated within 29 days. Basic mode includes calling, texting, and photo taking.
How can I get a WiseOS subscription? How do I activate my Wisephone II?
To enjoy the complete WiseOS experience with all its tools and features, you’ll need an active subscription.
Sign in to your portal account, connect your device, and activate your subscription to get started.
What is included in the WiseOS subscription?
-
WiseOS software updates to help you get the most
out of your Wisephone II.
- New features designed to help you use your phone intentionally.
- Testing safe AI-based features to provide real-time information without browser distractions.
- Help shape the future of WiseOS by texting Customer Support at +1-512-675-1820.
- Wisephone Portal to manage device features.
- Safety features to keep your device secure.
- Minimal Toolset: Music, Calculator, Maps, Phone, Messages, Camera, Flashlight, Photos, Clock, Notes.
- Tool Drawer: Access to vetted third-party apps like Waze, Uber, Lyft, Google Wallet, Signal, Cash App, and more. (You may opt for a more minimal experience by not enabling Tool Drawer.)
- Top-tier customer support.
Note: We offer two plan options:
- WiseOS with Data (All-in-One Subscription)
- Bring Your Own Carrier (WiseOS Subscription – data not included)
What carriers are supported on the Bring Your Own Carrier plan?
The Wisephone II uses Samsung 5G hardware.
| Network Type | Supported Bands |
|---|---|
| 2G | 850, 900, 1800, 1900 |
| 3G | 850, 900, 1700 (AWS), 1900, 2100 |
| 4G LTE | 1, 2, 3, 4, 5, 7, 8, 12, 17, 20, 26, 28, 38, 40, 41, 66 |
| 5G | 1, 3, 5, 7, 8, 26, 28, 40, 41, 66, 77, 78 (SA/NSA/Sub6) |
| Carrier | Compatibility |
|---|---|
| AT&T | ✅ Compatible |
| T-Mobile | ✅ Compatible |
| Verizon (Postpaid) | ✅ Compatible (no prepaid, no numbershare) |
| Ting | ✅ Compatible (via T-Mobile network) |
| Tello | ✅ Compatible (via T-Mobile network) |
| Patriot Mobile (*Authorized Wisephone Reseller) | ✅ Compatible |
| Charity Mobile (*Authorized Wisephone Reseller) | ✅ Compatible |
| US Mobile | ✅ Compatible (via Dark Star) |
| Mint Mobile | ⚠️ Likely compatible (required Google Messages) |
| Cricket Wireless | ⚠️ Likely compatible (may require whitelisting) |
| Metro by T-Mobile | ⚠️ Likely compatible (5G may need provisioning) |
| USCellular | ❌ Not compatible |
| Other MVNOs (Fi, Red Pocket) | ❌ Limited support for non-certified devices |
Note: We are currently experiencing issues with VoWi-Fi at this time and are looking into a resolution.