Follow the steps below if you are using a Windows product: *Please make sure you are on WiseOS version 2.0.6
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Power on your phone and swipe up to unlock your screen.
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Connect your phone to a computer by using a data-transferring USB cable.
(If your device is not recognized, try to use a different USB cable, or restart your computer.) -
Open the File Explorer Folder to locate "moto e" in the left-hand menu pane and click on it.
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Next, click on the internal shared storage. Then, transfer photos taken on the phone by clicking on DCIM > techlessCam. For screenshots, click on Photos > Screenshots.
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Once in the appropriate folder, you can drag your files directly to the desired folder on your computer.
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When you're done, eject your phone from Windows.
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Unplug the USB cable.