The Family Portal is currently in Public Beta Mode, this means that it is still a work in progress. We believe the benefits it brings are outstanding, so access is available now. Once fully functioning, it will provide access to call history, text messages, and location information at all times — ensuring parents, caregivers, or accountability partners can stay in tune with the phone usage.
Here are some troubleshooting steps that may help in case of an outage:
- Try refreshing the page
- Use a different browser
- Clear cache
- Use an incognito window
- Use a different computer
It's possible that your home or work network is configured to block certain features in Family Portal. You may also try logging into a different WiFi network.
When everything is working properly, your Family Portal home page should look like this...
PLEASE NOTE: Since the portal is still in development, we do not recommend using its features as the only mean to monitor the user account at this time.