Please follow the steps below to update your Wisephone to the most current OS version, 2.2.11...
- Grab your Wisephone
- Make sure your device is charged at least 75% and is connected to a stable WiFi network that broadcasts at 2.4gHz.
a. If you're on v2.2.11+, we encourage you to back up your important photos to keep them safe. Steps for Mac and PC are available. - Navigate to Settings > About > Refresh Phone > Refresh WiseOS. Go back to About.
- Tap on Manual Portal Sync > Sync Now. Go back to About.
- Tap Check App Updates (*You may have to 'scroll' down a little to see a message appear. Once you see the message "Your Wisephone is up to date", please proceed with step 4)
- Tap on Check OS Updates
- You may have to tap "Delete" on any older installation packages if one appears
- Tap the refresh icon in the top right corner of the screen
- The new update package should appear, and you can tap "Download"
- After downloading, tap "Install"
- Tap "OK" You can continue using your phone
- *The update should take 10-15 minutes to complete depending on your internet speed
- Once installed, return to "Check OS Update" and tap "Reboot"
- Return to "Check OS Update" and tap the refresh button one more time to verify you are all up to date.
- Repeat steps 3-11 to verify you are fully up to date.
- Then, restart your device once more
- Done
After your phone successfully reboots, go to Settings > About > Refresh Phone > Refresh WiseOS. Once completed, proceed to Manual Portal Sync, and select Sync Now to establish your Family Portal connection and ensure successful data log transmission.
Quick heads up, some Tools are initially turned off and will need to be activated for use.
On your phone:
1. Go to Settings
2. Select Restrictions and enter your pin
3. Select Tools
4. Toggle individual tools off/on as desired
If during this process you encounter any issues at all, we would love to connect with you at your earliest convenience. You can send us an email at hi@techless.com or give us a call/text at 512-675-1820. Our customer service hours are from Monday-Friday, 08:00am – 05:00pm CST.