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Factory Reset Wisephone II

  • Updated

Whether you're troubleshooting an issue or preparing to transfer ownership of your Wisephone II, a factory reset is a helpful way to restore the device to its original state. Follow the guide below based on whether you know your passcode or not.

🔧 Option 1: Factory Reset from Settings (if you know your passcode)

⚠️ This will erase all data on your device and restore it to the original WiseOS experience. Make sure to back up any important information first.

Steps:

  1. Go to Settings

  2. Tap Open System Settings

  3. Select General Management

  4. Tap Reset

  5. Choose Factory Data Reset

  6. Tap Reset (You may need to confirm by tapping OK)
    -Your device will perform the reset and reboot to the start screen

  7. Tap Start

  8. Tap Agree

  9. Select Settings and connect to your WiFi network, then tap Continue

  10. Tap Next

  11. Tap Continue

  12. Tap More and Accept

  13. A blue Samsung Knox Manage screen will appear briefly and load into a gray screen

  14. After setup completes, the WiseOS software will reappear, and your phone will be reset

🔐 Option 2: Factory Reset Using Button Sequence (if you forgot your passcode)

⚠️ Be patient during this process—timing matters for the button presses. This will fully reset the device and remove any lock screen PIN. (read Notes section below)

Steps:

  1. Press and hold Volume Up + Volume Down + Power until the screen goes black or the phone vibrates

  2. When that happens, release only the Volume Down button, but continue holding Volume Up + Power

  3. Once the Android Recovery Menu appears, release all buttons

  4. Use the volume buttons to highlight Wipe data/factory reset

  5. Press the Power button to confirm

  6. Highlight Factory data reset and confirm again

  7. Wait for the reset to finish, then choose Reboot system now
    -Your device will perform the reset and reboot to the start screen

Once the phone restarts:

  1. Tap Start

  2. Tap Agree

  3. Select Settings and connect to WiFi > tap Continue

  4. Tap Next

  5. Tap Continue

  6. Tap More > Accept

  7. The Samsung Knox Manage screen will appear and transition to a gray screen

  8. When complete, WiseOS will automatically reload and appear on your phone

Note:

> If you're unable to reset your device, just double-check that the toggle switch is turned off in your portal account that controls your device. This way, everything should be smooth sailing! 
 

> If you have forgotten your passcode, please contact our support team to see if we can assist you. We will need to verify some details from your order for security purposes. Please provide the following:

  1. Full name
  2. The email address used to place the order
  3. Shipping address
  4. The last four digits of the card used for the purchase
  5. Wisephone IMEI slot 1 number (printed on the tube, okay if you do not have)

Additionally, please send a password reset request from your original email address. This step ensures we have permission from the account owner to proceed.

 


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~ If you run into issues or your device does not return to WiseOS, 
please contact our Customer Support Team, and we'll be happy to help. ~

 

 

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