CAN I SELL OR GIVE AWAY MY WISEPHONE 1 TO ANOTHER PERSON?
Of course! So long as your WiseOS version number is not 256, we'll be able to send you the instructions for resetting your phone - which will make it available for use with a different login and enable you to resell it to a new user. However, please note that while we have chosen not to impose a subscription fee on purchasers of third-party Wisephone I devices, there will be a one-time non-refundable setup fee of $40. You will need to reach out to us requesting reset instructions and mention authorization to release your account. Then the buyer will need to contact our Customer Support team to facilitate payment and account creation. Please have them reference your ticket number that is created upon contacting us.
CAN I BUY A WISEPHONE 1 FROM A PREVIOUS USER AND USE IT?
Certainly. If you acquire a pre-owned Wisephone I from a third-party seller, we have opted not to impose the subscription fee. Nonetheless, please be aware that there will be a single, non-refundable setup fee of $40*. You will need to reach out to our Customer Support team to assist you, please mention the ticket number associated with the original Wisephone I owner.
- The $40 setup fee is intended to cover the setup and support associated with the Wisephone. As we don't impose a subscription fee, this setup fee helps cover the time spent on creating and managing user accounts, providing support services, and covering future costs linked to certain tools that involve licensing fees and other server-related expenses. It's a one-time setup fee designed to ensure a smooth onboarding process and ongoing support for Wisephone users.