If you are experiencing issues with MMS messaging like sending and receiving images or Group chats, then try the following instructions below that other customers have said worked for them.
*Mint Mobile provided the information below and it's subject to change, or not work at all. You may need to contact Mint Mobile for assistance*
Steps to Follow:
- Confirm that you are on WiseOS version 2.1.8 or higher by navigating to Settings > About.
a. If you are not, tap check for app update and then tap on Check OS update. You may need to refresh and then tap install.
- From the home screen, you'll need to tap on settings > Network & Wifi > Cellular > Access Point Names
Select Add to enter the following information: (*see chart below)
- Name – Mint
APN – Wholesale
Proxy – (leave blank)
Port – (leave blank)
Username – (leave blank)
Password – (leave blank)
Server – (leave blank)
Multimedia Message Proxy – (leave blank)
Multimedia Message Port – 8080
MCC – (Don't Change)
MNC – (Dont's Change)
Authentication Type – (leave blank)
APN Type – default, supl, mms, ia
APN Protocol – IPv4/IPv6
APN Roaming Protocol – IPv4
- Name – Mint
Tap on the back arrow at the bottom of the screen to save the APN settings.
- Ensure that the new Access Point Name is selected and restart your phone
- After your phone powers back up, you can test these new settings by sending yourself a picture message. Mint Mobile recommends thinking about how much money you’re saving with Mint and taking a selfie to capture that smile. Send a picture message to test sending and receiving those - If any of these tests fail, restart the phone, then re-test.